Terms of Use
This document contains:
1. Editorial Policy
2. Shipping & Returns Policy
3. Privacy Policy
1. Editorial Policy
From time to time, Vernacular may invite community contributions through:
● Newsletter announcements
● Email intimations
● Social media communications
● Personal outreach
By submitting any content, you:
● Affirm that you own or have rights to the material you share.
● Grant String Figures Studio LLP a non-exclusive, perpetual, royalty-free license to use, adapt, publish, and share your submission across any platform (digital or print), with appropriate attribution where applicable. String Figures Studio LLP will always acknowledge the authorship of such contributions publicly, unless otherwise agreed upon in writing.
● Acknowledge that String Figures Studio LLP may edit for clarity, length, or tone without alterin your intended meaning.
1. Newsletter & Journal
● Our journal content is editorial in nature and reflects research, commentary, and guest perspectives. It is for informational and cultural purposes only and should not be considered professional advice.
● All text-based and multimedia content, artworks, and descriptions are owned by String Figures Studio LLP.
2. Intellectual Property & Content Usage
● All content on Vernacular’s platforms including but not limited to: articles, podcasts, newsletters, videos, visual content, packaging, logos, and branding is the intellectual property of String Figures Studio LLP or licensed collaborators.
● You may not copy, reproduce, distribute, or use any of our content for commercial purposes without explicit written consent.
● Downloading our newsletters, carousels, or journal entries for personal use is permitted. Any redistribution, modification, or derivative use is prohibited unless otherwise stated.
3. Links to External Resources
● We may link to books, cultural references, Spotify playlists, creator platforms, or third-party websites.
● We do not control these external websites and are not responsible for their content, privacy practices, or offerings.
● Linking does not imply endorsement.
4. Community Conduct
We invite feedback, dialogue, and reflection. However, by engaging with us on any platform, you agree to:
● Refrain from offensive, defamatory, or abusive behavior
● Avoid sharing unauthorized, copyrighted, or misleading content
● Respect community guidelines and cultural sensitivities
● We reserve the right to remove any comments or submissions that violate these principles
5. Limitation of Liability
● Vernacular makes every effort to provide accurate and meaningful content. However:
● We do not guarantee absolute accuracy, completeness, or real time updates.
● We are not liable for any direct or indirect damages arising from use of our content, website, or services.
2. Shipping & Returns Policy
A: Shipping Policy
1. Order Processing & Shipping Schedule
● Orders are processed within 1-3 business days from the date of purchase.
● Orders are shipped throughout the week using reputed courier agencies to ensure safe and timely delivery.
● Orders placed on weekends or public holidays will be processed on the next business day.
● Once your order has been shipped, you will receive an email confirmation with tracking details.
2. Shipping Costs & Delivery Time
● Shipping costs are calculated at checkout based on the cumulative weight of the entire order and vary by location (pin code).
Estimated Delivery Time:
Standard Shipping: 5-7 business days (may vary by location and external factors).
International Shipping: For international orders, the recipient is responsible for any customs duties, taxes, and import regulations in their country. String Figures Studio LLP and its associated parties are not liable for any delays caused by customs clearance.
3. Non-Delivery Due to Customer Error
If an order is undeliverable due to incorrect details provided by the customer (e.g., wrong address, contact number), additional re-shipping charges will apply. String Figures Studio LLP and its associated parties are not liable for failed deliveries caused by inaccurate customer information, and refunds will not be issued in such cases.
All extra costs for re-delivery will be borne by the customer.
4. Customer Information & Verification
● Customers must provide authentic and accurate shipping details.
● Vernacular reserves the right to verify and validate customer details
and may reject or debar users from using the service if false information is provided.
5. Shipping Delays & Liability
Shipment processing starts only after payment confirmation.
● Delivery timeframes are approximate and may be affected by unforeseen circumstances such as natural disasters, carrier issues, customs delays, or other external factors beyond the control of String Figures Studio LLP and its associated parties.
● We are not responsible for delays caused by shipping carriers or external disruptions.
6. Order Tracking
● Once your order has shipped, you will receive a tracking number via email.
● You can track your package on our website or through the courier’s tracking system.
B: Returns & Refunds Policy
1. Perishable Nature of Cold Brew & Return Eligibility
Due to the perishable nature of our cold brew products, we do not accept returns.
However, we will offer a refund or replacement in the following cases:
• The product was damaged in transit.
• The wrong item was received.
• Once opened by the customer, our canned beverages cannot be returned
for health and safety reasons.
2. How to Report a Damaged or Incorrect Order
If you receive a damaged product, please do not dispose of it before contacting us, as we may request a return for further inspection.
If you receive a damaged or incorrect order, you must email us within 48 hours of delivery at info@vernacular.store with:
1. Your order number
2. Photos of the damaged item and packaging
3. A brief description of the issue
After verification, refunds or replacements will be processed within 5-7 business days.
3. Return Shipping Costs
● Customers are responsible for shipping costs when returning products unless the return is due to a mistake on our part (damaged, incorrect product).
● If a replacement is issued, String Figures Studio LLP will bear the cost of re-shipping the new item.
For subscription orders, returns are not accepted. Customers can modify or cancel future subscription shipments from their account before the next billing cycle.
4. Cancellation & Refund Policy
● Once an order has been placed, it cannot be canceled.
● Refunds will only be issued for damaged or incorrect orders, not for personal taste preferences.
● Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
No Refunds for Personal Taste Preferences
We do not offer refunds for personal preferences or dissatisfaction with taste, as coffee flavor varies due to natural ingredients and seasonal changes in beans.
Common Questions (FAQs)
Can I cancel or modify my order after placing it?
Orders are processed quickly. If you need to modify or cancel, please contact us within 6 hours of placing your order at info@vernacular.store After that, modifications are not possible.
What if my package is lost or stolen?
If the tracking status shows “Delivered”, but you haven’t received your order, please:
1. Check with your neighbors or building security.
2. Contact the courier service.
3. if you still can’t locate your package, email us at info@vernacular.store
If a package is marked “Delivered” but is missing, String Figures Studio LLP is not responsible for stolen or misplaced packages. We request all customers to first check with neighbors, building security, or the courier service before contacting us. We will assist you in filing a claim with the shipping carrier, but we cannot guarantee refunds or replacements for lost packages.
How do I store my cold brew once it arrives?
Our cold brew products have a shelf life of 9 months at room temperature
but are recommended to be refrigerated upon arrival to maintain quality and freshness. String Figures Studio LLP is not responsible for product degradation due to improper environmental conditions, such as exposure to heat, after delivery.
What should I do if my cold brew arrives warm?
If your package was delayed and your cold brew arrives at room temperature, refrigerate it immediately to maintain quality and freshness. Check for any signs of spoilage if you have any reason to suspect that it has been exposed to high temperatures or that the packaging appears to be tampered with. If the product tastes off, please contact us within 24 hours of delivery.
Can I return a product if I don’t like it?
Due to the natural variations in coffee flavors, we unfortunately will not be able to offer refunds based on taste preferences. However, we appreciate feedback and continuously work on improving our offerings. Please write to us with feedback at info@vernacular.store
3. Privacy Policy
1. Information We Collect
We may collect the following types of personal data when you visit our website, make a purchase, or engage with us:
1a. Personal Identifiable Information :
● Name
● Email address
● Phone number
● Shipping and billing addresses
● Payment details (processed securely via third party payment gateways). We do not store sensitive payment details such as credit/debit card information. Transactions are securely processed by third-party payment gateways compliant with industry standards (e.g., Razorpay).
1b. Browsing & Device Information:
● IP address
● Browser type and version
● Pages visited and duration
● Referring website and exit pages
1c. Order & Transaction Data:
We do not collect or store any of your payment method details (such as credit debit card numbers or UPI information) on our servers. All transactions made on our platform are securely processed by Razorpay, our third-party payment gateway service provider.
● Purchase History
We may retain a record of your purchases to improve your shopping experience, assist with customer service, and support internal analytics.
● Shipping Information
To deliver your orders, we collect necessary details like your name, phone number, and shipping address according to your preferences. This information is processed securely via Shopify and is only stored if you choose to save it during checkout. You can manage or delete this information
through your account settings or by contacting us. Third party logistics service providers such as Delhivery or Xpressbees.
We do not collect or store any of your payment method details (such as credit/debit card numbers or UPI information) on our servers. All transactions made on our platform are securely processed by Razorpay, our third-party payment gateway service provider.
1d. Communication Data:
● Any correspondence via email, chat, or customer service interactions.
● User-Generated Content: Feedback, reviews, survey responses, and other content submitted on our platforms.
2. How We Use Your Information
We use your personal data for the following purposes:
● Fulfilling Orders: Processing transactions, shipping products, and providing order updates.
● Improving Services: Analyzing user interactions to enhance our website and product offerings.
● Customer Support: Assisting with inquiries, returns, and complaints.
● Marketing & Promotions (With Consent): Sending promotional emails, offers, or newsletters. You can opt out at any time.
● Fraud Prevention & Security:
Monitoring and preventing unauthorized transactions or security threats.
● Compliance with Indian Laws: Ensuring
adherence to the Digital Personal Data Protection Act (DPDPA) and other relevant regulations.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share it with:
● Trusted Service Providers:
Third-party partners who assist in processing payments, shipping orders, or marketing activities. They are obligated to protect your data. We may share data with service providers such as e.g., Razorpay, Stripe, Shopify, logistics partners (e.g., Shiprocket, Blue Dart), and email marketing platforms (e.g., Mailchimp).
● Legal & Regulatory Authorities:
When required by Indian law, court order, or to prevent fraudulent activity.
● Business Transfers: If String
Figures Studio LLP undergoes a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy.
4. Data Security
We implement appropriate industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. Users should take precautions when sharing sensitive information.
We retain your data only for as long as necessary to fulfill the purposes stated in this policy or as required by Indian law.
5. Cookies and Tracking Technologies
We use cookies and tracking technologies to enhance user experience, analyze site traffic, and personalize marketing. You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.
You can opt out of certain tracking technologies by adjusting your browser settings or using “Do Not Track” (DNT) settings, where supported. We respect user preferences for managing cookies.
6. Your Rights Under the Digital Personal Data Protection Act (DPDPA)
As per India’s DPDPA, you have the right to:
Access & Update: Request a copy of your personal data and update incorrect details.
Delete (Right to Be Forgotten): Request deletion of your data, subject to legal obligations.
Withdraw Consent: Opt out of marketing emails or certain data processing.
Restrict Processing: Limit how we process your data in certain circumstances.
Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, contact us at info@vernacular.store
7. Third-Party Links
Our website may contain links to external sites. We do not control or endorse third party websites linked from our platform. We are not responsible for their privacy practices. Clicking external links is at your own risk, and we recommend reviewing their privacy policies before sharing data
8. Subscriptions
Subscribing to our newsletter or promotional offers is optional and requires explicit consent. You may unsubscribe at any time via the footer link in our emails.
9. Changes to This Privacy Policy
● We may update this Privacy Policy periodically.
● Changes will be posted on this page with an updated "Last Revised" date.
● Continued use of our services after changes take effect implies acceptance of the revised policy.
Contact Us
For any questions or concerns, contact us at:
Email: info@vernacular.store
Phone: +91 9995 233117
Address: String Figures Studio LLP, Building No. 280, Wayanad Silverwoods, Thariode Grama Panchayath, Kavumannam, Wayand - 673122
